SHIPPING & RETURNS

Shipping & Returns

  • Once your payment is confirmed, your package will be sent in no more than 24 hours.

  • When your order is sent you will receive an email with your tracking number.

  • The delivery time is 3 to 5 days once the payment is confirmed. It is important to mention that the delivery time does not depend entirely on us so that inconveniences beyond our control may arise which affect the delivery time of the parcel. However, we will do everything possible to anticipate these scenarios and thus deliver all your purchases on time.

  • The standard cost of shipping is $9.99.

  • It is the customer's responsibility to track their order using the tracking number. In case of any problem, you should notify hello@xiaomishop.us

  • If you want to make any return, please contact us at hello@xiaomishop.us with your name, order number and reason why you would like to return your order.

  • ANNOUNCEMENT: Due to high demand, please allow an additional 3 business days for standard shipping. Orders placed during this holiday weekend will start being processed on monday, November 30th 2020. If you recently placed an order and want to know more about the current status of your shipment, please contact our customer service department.